Privacy Policy
At Gharbar, we value your privacy and are committed to protecting your personal information. This policy explains what we collect, why, and how we use it.
Information We Collect
Depending on the services you use, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
Identity Verification (KYC)
To verify your identity and process your rental request, we may collect:
- Aadhaar details through our authorised KYC partner
- College ID Card
- House Rent Agreement or address proof
- Passport size photograph
- Any additional documents required for verification
Order Information
- Products rented
- Rental tenure
- Delivery address
- Billing information
- Payment history
- Security Deposit details
- Service requests
- Pickup requests
Device & Website Information
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and similar technologies
Why We Collect Your Information
We collect your information to:
- Create and manage your Gharbar account
- Verify your identity
- Process rental orders
- Deliver and install rented products
- Generate invoices and process payments
- Provide maintenance and customer support
- Schedule pickups and returns
- Communicate important service updates
- Improve our products and services
- Prevent fraud and misuse
- Comply with applicable legal and regulatory requirements
How We Use Your Information
Your information is used only for legitimate business purposes related to providing Gharbar's services.
We do not use your personal information for purposes that are incompatible with this Privacy Policy without your consent or where required by law.
Sharing Your Information
We may share your information only where necessary with:
- Payment gateway partners
- KYC verification partners
- Logistics and delivery partners
- Maintenance service providers
- Technology service providers
- Professional advisors
- Government authorities or regulators where legally required
All third parties are expected to handle your information responsibly and only for the purposes for which it is shared. We do not sell or rent your personal information to third parties.
Payment Information
Payments made on Gharbar are processed through authorised payment service providers.
Gharbar does not store your complete debit card, credit card, UPI PIN, net banking credentials, or other sensitive payment authentication information.
Cookies
Our website may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Understand how our website is used
You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Data Security
We take reasonable technical, administrative, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Enforce our agreements
- Comply with applicable legal obligations
When your information is no longer required, we will securely delete or anonymise it where reasonably practicable.
Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
Certain requests may be limited where Gharbar is required to retain information for legal, regulatory, fraud prevention, or contractual purposes.
Third Party Links
Our website may contain links to third party websites or services. Gharbar is not responsible for the privacy practices or content of those third party websites. We encourage you to review their respective privacy policies before providing any personal information.
Children's Privacy
Gharbar's services are intended only for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. The latest version will always be available on our website together with its Effective Date and Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us through the official contact details available on the Gharbar website. We will make reasonable efforts to respond to your privacy-related queries promptly.
This Privacy Policy is governed by the laws of India. By using Gharbar's services, you acknowledge that you have read and understood this policy.
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