LEGAL

Refund & Cancellation Policy

Last Updated: July 20, 2026. Welcome to Gharbar ("we", "our", or "us"), a brand operated by Monkhood Technologies Private Limited. This Refund & Cancellation Policy explains the terms governing cancellations, refunds, security deposits, delivery charges, and related payments.

Section 1

Order Cancellation

Customers may cancel their order before successful delivery. However, the applicable refund depends on the stage of the order.

Before KYC Verification

If no operational costs have been incurred, eligible payments may be refunded after deducting applicable payment gateway charges, if any.

After KYC Verification but Before Dispatch

Once KYC is approved and inventory has been allocated, cancellation requests may be accepted subject to deduction of operational expenses already incurred by Gharbar.

After Dispatch

Once products have been dispatched, delivery, logistics, and other operational charges already incurred are non-refundable.

After Delivery & Installation

Once the products have been delivered and installed, the rental is deemed to have commenced. The order cannot be cancelled. Customers may request return of the rented products in accordance with the Rental Agreement, including the applicable minimum rental tenure and notice period.

Section 2

Delivery Charges & Free Delivery Benefit

Booking and delivery charges collected during checkout are used for inventory reservation, logistics planning, scheduling, and installation coordination. These charges are generally non-refundable once delivery has been scheduled or operational resources have been committed.

Customers selecting an eligible rental tenure of 9 months or more receive the benefit of free delivery. The delivery charges paid during checkout are credited to the customer's Gharbar Wallet after successful delivery and become redeemable against the 9th month's rental invoice, subject to continued eligibility. Customers who terminate their rental before becoming eligible or fail to satisfy the applicable terms will forfeit this promotional benefit.

Section 3

Refunds

Eligible refunds are processed after verification and, where applicable, completion of product pickup and inspection. The security deposit is refundable subject to adjustment for:

Outstanding rental dues
Late payment charges
Missing products or accessories
Physical damage beyond normal wear and tear
Cleaning or restoration costs, where applicable
Any other contractual dues payable by the customer

The remaining eligible balance is generally refunded within 7-10 business days after pickup, inspection, and settlement of outstanding dues. Actual credit timelines may vary depending on banks or payment service providers.

If a duplicate payment or excess payment is received due to a technical error, Gharbar will verify the transaction and process the eligible refund accordingly.

Section 4

Non-Refundable Charges

Unless otherwise required by applicable law, the following are generally non-refundable once the relevant service has been provided or incurred:

Pro-rata rental charges after rental commencement.
Delivery and logistics charges after dispatch or scheduled delivery.
Operational charges incurred for processing, scheduling, installation, or pickup.
Charges for services already availed by the customer.

Section 5

Partial Returns & Damage

Customers may return selected rented products during the rental period. Partial returns may attract applicable pickup or logistics charges unless specifically covered under an applicable offer or service commitment.

Returned products are inspected after pickup. Security deposit may be adjusted for missing items, missing accessories, excessive damage beyond normal wear and tear, unauthorized modifications, or any outstanding dues. If the cost of damages exceeds the available security deposit, the customer remains liable for the balance amount.

Section 6

Changes to this Policy

Gharbar reserves the right to modify this Refund & Cancellation Policy at any time. Any revised version becomes effective upon publication on our website unless stated otherwise.

Section 7

Contact Us

For any questions regarding cancellations or refunds, please contact:

Gharbar
Monkhood Technologies Private Limited
Email: support@gharbar.co.in

By placing an order with Gharbar, you agree to this Refund & Cancellation Policy, our Terms of Service, Privacy Policy, and Rental Agreement.